Privacy Policy

Restoration St. Louis Inc. Effective Date: March 31, 2026 Last Updated: March 31, 2026

Introduction

Restoration St. Louis Inc. ("RSL," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our websites, make a reservation, stay at one of our properties, dine at our restaurants, visit our spas, attend an event, or otherwise interact with us.

This policy applies to restorationstl.com and all websites operated by our portfolio of properties, including but not limited to hotelsaintlouis.com, thewarriorhotel.com, hotelblackhawk.com, thecurrentiowa.com, sevengablesinn.com, thegulfstreamhotel.com, frontdoorstl.com, and frontdooria.com.

Information We Collect

Information You Provide Directly

When you make a reservation, check in to a hotel, dine at one of our restaurants, book a spa service, register for an event, sign up for our email communications, or contact us, we may collect:

  • Name, email address, phone number, and mailing address

  • Payment and billing information (processed securely through third-party payment processors — we do not store full credit card numbers)

  • Reservation and stay details, including dates, room preferences, and special requests

  • Dining and event reservation details

  • Communication preferences

  • Feedback, reviews, and correspondence you send to us

Information Collected Automatically

When you visit our websites, certain information is collected automatically, including:

  • IP address, browser type, operating system, and device information

  • Pages visited, time spent on pages, and referring URLs

  • Cookies and similar tracking technologies (see "Cookies and Tracking Technologies" below)

Information From Third Parties

We may receive information about you from third-party booking platforms (such as Marriott.com for our Tribute Portfolio properties, Expedia, Booking.com, and similar services), social media platforms, and marketing partners.

How We Use Your Information

We use the information we collect to:

  • Process and manage hotel reservations, restaurant bookings, spa appointments, and event registrations

  • Communicate with you about your reservation, stay, or inquiry

  • Send you marketing communications, promotions, and newsletters (with your consent, and you may opt out at any time)

  • Improve our websites, services, and guest experience

  • Analyze website usage and advertising performance

  • Comply with legal obligations and protect our rights

Cookies and Tracking Technologies

Our websites use cookies, pixels, and similar technologies to enhance your experience and understand how our sites are used.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality such as navigation and booking forms.

  • Analytics Cookies: Help us understand how visitors interact with our websites. We use Google Analytics to collect aggregate usage data.

  • Advertising Cookies: Used to deliver relevant advertisements and measure advertising effectiveness. We use the following advertising technologies:

    • Meta Pixel (Facebook/Instagram): We use the Meta Pixel on our websites to measure the effectiveness of our advertising on Facebook and Instagram, create targeted audiences for our ads, and understand actions visitors take on our sites. Meta may use this data in accordance with Meta's Data Policy.

    • Meta Conversions API (CAPI): We use server-side event tracking through Meta's Conversions API to securely send event data (such as booking completions and page views) to Meta for advertising measurement and optimization.

    • Google Ads: We use Google Ads conversion tracking and remarketing to measure ad performance and show relevant ads to people who have visited our websites.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our websites.

You can opt out of interest-based advertising by visiting:

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business, including payment processors, email service providers, website hosting, and reservation management systems.

  • Brand Partners: Gulfstream Hotel operates as part of Marriott International's Tribute Portfolio. Guest information for Gulfstream Hotel may be shared with Marriott in accordance with the Marriott Bonvoy program terms and Marriott's privacy policy.

  • Advertising Platforms: As described in the Cookies and Tracking Technologies section, we share certain website usage data with Meta and Google for advertising purposes.

  • Legal Requirements: We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of RSL, our guests, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are processed through PCI-DSS compliant payment processors. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Reservation and guest data is retained in accordance with applicable hospitality industry standards and legal requirements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Portability: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.

  • Do Not Track: Our websites do not currently respond to "Do Not Track" browser signals.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information as defined by the CCPA.

Iowa, Missouri, and Florida Residents

Residents of Iowa, Missouri, and Florida may have additional rights under their respective state privacy laws. To exercise any applicable rights, please contact us using the information below.

Children's Privacy

Our websites and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete that information promptly.

Third-Party Links

Our websites may contain links to third-party websites, including booking platforms, social media sites, and partner services. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Restoration St. Louis Inc. 4240 Manchester Avenue St. Louis, MO 63110 Phone: (314) 446-4512 Email: execadmin@restorationstl.com

For marketing-related inquiries: Marketing@restorationstl.com